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    At  Willgoo, we are passionate about unique promotional products and understand how hard it can be to get your brand noticed. We are always striving to be on the cutting edge, bringing you the products with the hottest new technology. We also understand that since our products are so unique you will probably have many questions for us. We have set up this FAQ page to answer any additional questions you might have with our products. If you do not find the answers you are looking for, feel free to send us an email or use our contact form

    Is there a minimum order quantity for custom?

    Yes, our minimum order quantity is 100 pcs. This is due to the expensive process it takes to make only 1 pc.

    How does the case light up?

    There is a built-in sound sensitive chip inside the case. Once it detects the sound, it will light up.

    What is the turnaround time for an order?

    For custom order, production takes up to 10 business days, not including shipping time. For those designs we have, we can ship out within 48 hours.

    Can you see it lighting up during the day?

    You will not be able to see it lighting up in direct sunlight. The animation is completely visible in most indoor lit areas. Of course, the darker the setting, the brighter the case will illuminate.

    Can I order a sample?

    Yes, we always recommend ordering a sample first to test out the product, especially if you are unfamiliar with this technology. Click here to order pre-made samples available of light up cases we have made for clients in the past.

    Is there a setup fee?

    We charge a one time $75 set up fee for your custom design mold. You can include as many colors you want in the design without affecting this price. Additionally, if you order the same design from us in the future, you will not have to pay the setup fee again, but simply pay the unit cost per item.

    How long to receive an animated mockup?

    You should receive an animated mock-up through an official quote the following business day after submitting your order form. Often, we can send the design the same day you submit the form. If you haven’t received a quote or mockup in over a business day, please contact us directly, as sometimes the email can get stuck in your spam box.

    What type of files do you accept?

    We can accept just about any large resolution file such as a .jpg, .png, .pdf, .ai, .psd, etc. We do ask that you provide the highest resolution image you have available to ensure the best print quality. We will notify you if the image you send is too small to proceed into production.

    Are there quantity discounts?

    Our pricing is based on quantity, so that the more you order, the less the unit cost is per item.
    We have price breaks at 10, 50, 100, 250, 500, 1000, and more. 

    How to use this case?

    • Put your iPhone inside the case
    • Connect the case with iPhone
    • Adjust the volume 50% +
    • Turn on the music

    The case will light up to the beat of music. Cheer.

    Willgoo case user manual